Degree Names
Bachelor's in Business Administration
Description
Job Overview:
We are seeking a dynamic and motivated Sales and Marketing Specialist with call center experience to join our team. This role requires a proactive individual who can effectively manage customer relationships, drive sales initiatives, and contribute to our marketing strategies. The ideal candidate will possess excellent communication skills and a passion for achieving targets.
Responsibilities
Key Responsibilities:
- Sales Development:
- Identify and pursue new business opportunities through various channels, including phone, email, and in-person meetings.
- Maintain and expand relationships with existing clients, ensuring high levels of customer satisfaction.
- Meet and exceed sales targets and KPIs.
- Marketing Support:
- Assist in the development and implementation of marketing campaigns and strategies.
- Conduct market research to identify trends and customer needs, and provide insights to the marketing team.
- Create engaging content for various marketing platforms, including social media, newsletters, and promotional materials.
- Call Center Management:
- Utilize call center experience to manage inbound and outbound calls effectively.
- Train and mentor call center staff on sales techniques and customer service excellence.
- Analyze call center metrics and customer feedback to improve service delivery and sales performance.
- Reporting and Analysis:
- Prepare regular sales and marketing reports, highlighting key metrics and performance indicators.
- Collaborate with cross-functional teams to align sales and marketing efforts.
Requirements
Qualifications:
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- 2+ years of experience in sales and marketing, preferably in a call center environment.
- Proven track record of achieving sales targets.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in MS Office Suite and CRM software.
- Ability to work independently and as part of a team in a hybrid work setting.
Benefits
What We Offer:
- Competitive salary and commission structure.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Hybrid work model, combining remote work with office-based responsibilities.
