Front Desk Officer [Job ID: 74715969]

Front Desk Officer

(Real Estate & Hospitality Management)

We are seeking a dedicated and experienced male Hotel Receptionist to join our team at our apartments in Gulberg, Lahore. The ideal candidate will demonstrate excellent customer service skills, strong communication abilities, and a proactive approach to daily hotel operations. This position is well-suited to candidates with prior experience in hotel reception or hospitality roles.

Job Description:

§ Manage the reception area and ensure high standards of guest service and satisfaction.

§ Handle check-ins and check-outs efficiently.

§ Address and resolve guest inquiries and issues promptly.

§ Coordinate with other hotel staff to ensure that all guest needs are attended to.

§ Assist in managing reservations using platforms like Munshi and others.

§ Maintain the cleanliness and presentation of the reception area.

§ Implement and adhere to building policies and procedures.

§ Assist in preparing reports on daily operations and performance.

§ Must maintain a positive tone when greeting guests and addressing complaints.

§ Perform clerical tasks such as photocopying, filing, and maintaining records. Also, monitor, maintain, and order office equipment on the counter.

§ Front desk officers should be able to multitask, such as answering calls promptly and professionally. 

Qualifications:

§ Experience in a receptionist or customer service role, preferably within the hotel industry or a related field

§ Strong communication and interpersonal skills.

§ Ability to handle stressful situations with professionalism and calm.

§ Proficient in using hotel management software, Microsoft Office Suite, and booking systems.

§ Excellent organisational and multitasking skills.

§ A diploma or degree in hospitality management or a related field is advantageous.