Front Desk Officer

Job Description:

§ Manage the reception area and ensure high standards of guest service and satisfaction.

§ Handle check-ins and check-outs efficiently.

§ Address and resolve guest inquiries and issues promptly.

§ Coordinate with other hotel staff to ensure that all guest needs are attended to.

§ Assist in managing reservations using platforms like Munshi and others.

§ Maintain the cleanliness and presentation of the reception area.

§ Implement and adhere to building policies and procedures.

§ Assist in preparing reports on daily operations and performance.

§ Must maintain a positive tone when greeting guests and addressing complaints.

§ Perform clerical tasks such as photocopying, filing, and maintaining records. Also, monitor, maintain, and order office equipment on the counter.

§ Front desk officers should be able to multitask, such as answering calls promptly and professionally.