Degree Names
Master's in Information Technology
Description
We are seeking a dynamic Assistant Manager IT & Infrastructure for our manufacturing firm in Korangi Industrial Area Karachi.
Responsibilities
Key Responsibilities
- Supervise technical support for the desktop support team.
- Oversee the daily operations of the Help Desk team, ensuring quick and effective support for user issues.
- Monitor team performance and address challenges to ensure high-quality service delivery.
- Install, configure, and maintain operating systems, servers, network devices (routers, switches), and firewalls.
- Administer Domain Controller, Active Directory, Group Policies, and WSUS for seamless management of user and workstation accounts.
- Ensure timely resolution of technical issues related to hardware, software, and network connectivity for end-users.
- Supervise configuration and management of workstations, IP phones, wireless access points, and other end-user devices.
- Design, configure, and implement Cisco Layer 3 switches to support network routing and ensure efficient traffic management.
- Manage VLAN configurations, inter-VLAN routing, and IP addressing on Cisco switches.
- Troubleshoot network issues related to Cisco L-3 switches, ensuring optimal performance and minimizing downtime.
- Monitor and maintain network topology and ensure that routing protocols are configured correctly.
- Configure and manage firewalls, routing, and VPNs to ensure a reliable and secure network infrastructure.
- Oversee the management and ongoing monitoring of the existing backup and recovery systems (SQL, FTP, Veeam, KLS).
- Ensure regular backup schedules are maintained and backup processes are functioning as expected.
- Perform periodic tests to verify the reliability and effectiveness of the backup and recovery process.
- Maintain comprehensive records and documentation of helpdesk, network configurations, servers, and technical issue resolutions.
- Report network performance, system status, and team activities to head of department.
- Create and maintain network diagrams that visually represent the organization's network infrastructure and topology for clarity and future reference.
- Develop technical diagrams that illustrate server configurations, IP addressing schemes, and system workflows to ensure easy understanding of complex IT systems.
- Take ownership during critical incidents, managing the resolution process to minimize downtime and impact on operations.
Benefits
Salary with Medical, Life Insurance, Bonus, Leaves, EL, PF & Others.
(All these benefits will be offered after successful completion of probation period)
