Sellerz Marketing and Business solutions
Avatar CSR
Job ID: 92527685
Company description is not available
Sellerz Marketing and Business solutions, Rawalpindi, Pakistan - Office Based
Address: walayat plaza, near rehmanabad metro station, Rawalpindi
Job Description:
Position: Avatar CSR
Reports to: Team Lead
Employment Type: Full-Time
Job Summary:
As an Avatar Customer Service Representative (CSR), you will act as the voice of the company, ensuring customer satisfaction through accurate communication and prompt problem resolution. Using pre-defined scripts and tools, you will engage with customers in real-time, providing professional and efficient support while maintaining the company’s quality standards.
Responsibilities:
Assist customers and give then the knowledge about product.
Escalate complex concerns to the appropriate department.
Log customer interactions, complaints, and feedback in the CRM system accurately.
Adhere to company policies, procedures.
Ensure compliance with data protection regulations and confidentiality standards.
Work closely with team members and supervisors to ensure smooth workflows.
Participate in training sessions to stay updated on new policies and product knowledge.
Requirements:
High school diploma or equivalent.
Proven customer service experience. Freshers can also apply.
Good verbal skills.
Strong listening skills.
Ability to use CRM tools and multitask effectively.
Flexibility to work in shifts, including weekends and holidays, if required.
Team-oriented with a proactive attitude.
Skills:
Communication Skills
Less than 1 Year
Used less than 1 Year ago
Communication and client management
Less than 1 Year
Used less than 1 Year ago
Communication and Coordination
Less than 1 Year
Used less than 1 Year ago
Component Communication
Less than 1 Year
Used less than 1 Year ago
About Company:
View Company Profile
Company description is not available
PKR 22,000 - 30,000 Monthly
Salary
Full Time
Job Type
N/A
Job Shift
1 Year
Experience
Male
Gender
High School
Degree
15
Positions
Telecommunications
Category