Call center representative

A Call Center Agent handles customer inquiries, complaints, and feedback via phone, email, or chat, providing product or service information and resolving issues efficiently. They document customer interactions accurately and meet performance targets, such as call handling time and customer satisfaction. Excellent communication and problem-solving skills are essential, along with the ability to work in a fast-paced environment and basic computer skills, often using CRM software. Agents typically work in a team-based setting, possibly across varying shifts.