Community Manager

KEY RESPONSIBILITIES

📞 Primary Point of Contact: Serve as the main contact for members, vendors, and visitors, ensuring positive experiences.

💬 Collaboration with Marketing:

·       Work closely with the marketing team to align event strategies with overall marketing goals.

·       Develop a detailed event plan, including timelines, budgets, and resources needed in collaboration with the marketing department.

🔗 Internal Coordination:

·       Regularly communicate with internal teams (sales, customer support, etc.) to align with broader company objectives.

·       Create a communication plan to keep all members informed about upcoming events.

🤝 Community Engagement:

·       Use surveys and feedback sessions to understand the community's interests and preferences.

·       Establish online forums or groups for ongoing community engagement.

·       Initiate and organize seminars, workshops, or webinars that address the needs and interests of community members.

🙋‍♂️ Member Support:

·       Be the primary point of contact for community members, addressing queries and concerns promptly.

·       Regularly gather feedback and insights from members to improve services and events.

🏢 Facility Management:

·       Ensure the coworking space is well-maintained and operationally efficient.

·       Provide client visits to and ensure top-notch experience is provided.

·       Use client interactions to strengthen relationships and gather testimonials for marketing purposes.

📊 Data Base Management:

·       Maintain an organized and updated database of all community members.

·       Ensure a smooth onboarding and offboarding process for new and departing members.

💵 Financial Management:

·       Keep detailed records of payments and expenses related to location up-keep.

·       Work closely with the finance team to ensure accurate tracking and reporting.

📈 Performance Management:

·       Conduct post-event evaluations to identify areas for improvement.

·       Regularly review and refine community engagement strategies based on feedback and changing needs. Monitor and report on community metrics daily.