Customer Relationship Assistant

Al-Usman Travel & Tours (Pvt.) Ltd. is hiring a responsible and energetic CRM, Ticketing & Booking Executive for our Lahore office.

Key Responsibilities:

• Handle customer inquiries through WhatsApp, calls, social media and CRM
• Manage new leads, quotations and regular customer follow-ups
• Maintain and update complete customer records in the CRM
• Handle airline ticket reservations, issuance, rebooking and cancellations
• Manage hotel bookings and reservations
• Assist with Umrah packages, visas, transportation and other travel bookings
• Coordinate with airlines, hotels, suppliers and internal team
• Follow up on pending documents and customer payments
• Prepare quotations, booking confirmations and basic reports
• Perform data entry and other multitasking office duties
• Provide professional pre-sale and after-sale customer support

Requirements: Good English/Urdu communication, computer and WhatsApp skills, strong customer dealing, ability to multitask and work under pressure. Travel agency/ticketing experience will be preferred.

Job Type: Full-Time, In-House

Location: Al-Usman Travel & Tours, PIA Road, Lahore