Customer Response Specialist [Job ID: 2073615268]

Degree Names

Description

We are seeking 10 motivated and fresh male candidates to join our team as Customer Response Specialists. This is a great opportunity for individuals looking to start their careers in customer service and sales. The role is on-site during night shift hours, offering a dynamic and growth-oriented work environment.

Responsibilities

Responsibilities:

• Manage a high volume of incoming calls

• Generate and convert sales leads

• Identify customer needs and deliver effective solutions to ensure satisfaction

• Build sustainable relationships and trust with customers through clear communication

• Provide accurate and complete information using the appropriate tools

• Meet individual and team sales targets and call handling quotas

• Resolve customer complaints effectively and follow up to ensure full resolution

• Maintain detailed records of customer interactions and process documentation

• Follow communication protocols, policies, and guidelines

• Go the extra mile to engage customers and provide an excellent experience

Requirements

• Fresh graduates or candidates with 0-6 months of customer service experience

• Strong communication skills, especially in English (verbal and written)

• Excellent phone handling skills with active listening

• Ability to adapt to different customer types and respond professionally

• Familiarity with CRM systems (preferred but not mandatory)

• Strong time management, multi-tasking, and organizational abilities

• Must be available for night shift (8 PM – 5 AM)

• Male candidates only for this role

Benefits

Required Skills