Customer Services Officer (CSO) [Job ID: 1143013414]

HRM Navigator, Lahore, Pakistan - Office Based

Address: Ex-Air Avenue, DHA phase 8

Job Type

Full-Time

Experience

2-3 Years

Degree

Bachelor's

Positions

2

Salary

PKR 45,000 - 50,000 Monthly

Gender

Female

Category

Customer Service and Support

Degree Names

Bachelor's in Business Administration

Description

We are seeking a dedicated Customer Support Officer to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities

Respond to customer queries via phone, email, and chat in a timely manner.
Provide accurate information and solutions to customer concerns.
Handle complaints and escalate complex issues when necessary.
Maintain customer records and update databases.
Collaborate with internal teams to improve customer experience.

Requirements

Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Ability to multitask and work under pressure.
Proficiency in CRM software is a plus.
Problem-solving skills with a proactive approach.

Benefits

Competitive Salary
Growth opportunities
Productive work environment
Health insurance