HRM Navigator
Customer Services Officer (CSO)
Job ID: 1143013414
Company description is not available
HRM Navigator, Lahore, Pakistan - Office Based
Address: Ex-Air Avenue, DHA phase 8
Job Description:
We are seeking a dedicated Customer Support Officer to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Responsibilities:
- Respond to customer queries via phone, email, and chat in a timely manner.
- Provide accurate information and solutions to customer concerns.
- Handle complaints and escalate complex issues when necessary.
- Maintain customer records and update databases.
- Collaborate with internal teams to improve customer experience.
Requirements:
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Proficiency in CRM software is a plus.
- Problem-solving skills with a proactive approach.
Degree:
Bachelor's in Business Administration
Skills:
Customer Service
2 Years
Currently Using
Customer Handling
2 Years
Currently Using
Telecommunication
2 Years
Used less than 1 Year ago
Customer Relationship
2 Years
Currently Using
About Company:
View Company Profile
Company description is not available
PKR 45,000 - 50,000 Monthly
Salary
Full Time
Job Type
N/A
Job Shift
2-3 Years
Experience
Female
Gender
Bachelor's
Degree
2
Positions
Customer Service and Support
Category