Customer Services Officer (CSO) [Job ID: 1143013414]
HRM Navigator, Lahore, Pakistan - Office Based
Address: Ex-Air Avenue, DHA phase 8
Job Type
Full Time
Experience
2-3 Years
Degree
Bachelor's
Positions
2
Salary
PKR 45,000 - 50,000 Monthly
Gender
Female
Category
Customer Service and Support
Degree Names
Bachelor's in Business Administration
Description
We are seeking a dedicated Customer Support Officer to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Responsibilities
- Respond to customer queries via phone, email, and chat in a timely manner.
- Provide accurate information and solutions to customer concerns.
- Handle complaints and escalate complex issues when necessary.
- Maintain customer records and update databases.
- Collaborate with internal teams to improve customer experience.
Requirements
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Proficiency in CRM software is a plus.
- Problem-solving skills with a proactive approach.
Benefits
- Competitive Salary
- Growth opportunities
- Productive work environment
- Health insurance