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Customer Services Representatives - CSR [Job ID: 695010885]

MindStorm Communications, Rawalpindi, Pakistan - Office Based

Address: 2nd Floor Kamran Javed Plaza, above Askari Bank, Near Khwaja Corporation Chowk, Adiala Road, Rawalpindi.

Job Type

Full-Time

Experience

0 Year

Degree

Bachelor's

Positions

12

Salary

PKR 60,000 - 75,000 Monthly

Category

Customer Service and Support

Degree Names

Bachelor's in Business Administration

Description

Join MindStorm Communications, a leading telemarketing company, as a Customer Services Representative (CSR) and be a part of a high-performing team. Your key responsibility will be to make outbound sales calls, engage prospects, and convert leads into customers. If you have excellent communication skills, a persuasive attitude, and a drive for success, this is the perfect opportunity for you to grow in a rewarding career.

Responsibilities

  • Initiate and manage outbound calls to potential customers and promoting our services.
  • Build rapport with customers, provide product information, and handle objections professionally.
  • Conduct follow-up calls to nurture leads and ensure customer satisfaction.
  • Consistently meet or exceed individual and team sales targets.
  • Maintain accurate records of interactions, sales progress, and customer feedback in the CRM system.
  • Work closely with team members to strategize and improve sales techniques.
  • Adhere to company scripts, policies, and compliance guidelines.


Requirements

  • Must have experience of at least six months in a call center or,
  • Have a BS(4years) degree
  • Strong attention to detail and organizational skills
  • Fluent English
  • Strong communication skills
  • Ability to work well in a team-oriented setting
  • Highly motivated and energetic individual
  • Ability to achieve specific targets within the given time
  • Should not be a student or working elsewhere

Benefits

  • Higher salary then market offered for the current role
  • Career advancement opportunities
  • Supportive and collaborative team culture
  • Internal promotion
  • Awards and recognition

Required Skills