Customer Support Representative

We are seeking a dedicated Customer Support Representative to join our growing e-commerce learning platform. This role is crucial in ensuring our customers have a positive experience, providing assistance, and resolving issues efficiently. You will be the primary point of contact for our customers, contributing to their satisfaction and loyalty.

The ideal candidate will be a fresh graduate or have some experience in customer service. You will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. Strong communication skills and the ability to conduct Zoom meetings are essential for this role.

• Provide excellent customer service via phone, email, and chat.
• Address customer inquiries and resolve issues promptly.
• Conduct Zoom meetings with customers.
• Maintain a positive and professional demeanor.
• Demonstrate excellent English fluency.