Swift Dispatch, Lahore, Pakistan - Office Based
Address: Heaven mall office no G-17 Jorray Pull zarrar shaheed road Lahore
Here's a sample job description for a Call Center Representative: Job Title: Call Center Representative Job Summary: We are seeking a highly skilled and customer-focused Call Center Representative to join our team. The successful candidate will be responsible for handling inbound and outbound customer calls, resolving customer inquiries, and providing exceptional customer service. Preferred Qualifications: 1. *Bachelor's degree* in a related field. 2. *Previous call center experience*. 3. *Bilingual or multilingual* skills. If you're a customer-focused and results-driven individual, please submit your application, including your resume and cover letter. Feel free to customize this job description to fit your company's specific needs.
Key Responsibilities: 1. *Answer and respond* to customer inquiries via phone, email, or chat. 2. *Resolve customer complaints* in a professional and timely manner. 3. *Provide product or service information* to customers. 4. *Process customer orders*, returns, and exchanges. 5. *Meet or exceed* customer satisfaction and sales targets. 6. *Maintain accurate records* of customer interactions. 7. *Collaborate* with other teams to resolve cus tomer issues.
Requirements: 1. *High school diploma* or equivalent required. 2. *1-2 years* of customer service experience. 3. *Excellent communication* and problem-solving skills. 4. *Ability to work* in a fast-paced environment. 5. *Proficient* in Microsoft Office and CRM software.
What We Offer: 1. *Competitive salary* and benefits package. 2. *Opportunities for career growth* and advancement. 3. *Comprehensive training* program. 4. *Dynamic and supportive* work environment.