Female Receptionist cum Customer Care Representative

Key Responsibilities:

1. Front Desk Management:

• Greet and assist visitors and clients professionally.
• Handle incoming calls, emails, and messages efficiently.
• Maintain a visitor log and record customer inquiries.

1. Customer Interaction & Lead Generation:

• Engage with potential clients through calls, emails, and social media.
• Respond to customer inquiries regarding Sri Lankan spices, tea, and cinnamon oil.
• Follow up with potential and existing clients to ensure satisfaction and generate repeat business.

1. Social Media & Marketing Support:

• Post daily updates, promotions, and advertisements on social media platforms (Facebook, Instagram, LinkedIn, etc.).
• Engage with trade groups and directories to expand business reach.
• Assist in running paid promotions and boosting ads when required.

1. Database & Record Management:

• Maintain a logbook of customer interactions, inquiries, and orders.
• Keep records of leads and follow-up schedules.
• Update customer databases and trade directory listings.

1. Advertising & Business Promotion:

• Research and identify new trade groups and business networks.
• Support online and offline advertising strategies to enhance brand visibility.
• Assist in preparing business proposals and presentations.