Female Receptionist cum Customer Care Representative [Job ID: 1776712635]

Degree Names

Description

Job Title: Receptionist cum Customer Care Representative

Location: Rawalpindi, Pakistan

Company: The Royal Cannas International (A Division of The Star Holdings Pvt. Ltd.)

Responsibilities

Key Responsibilities:

1. Front Desk Management:

• Greet and assist visitors and clients professionally.
• Handle incoming calls, emails, and messages efficiently.
• Maintain a visitor log and record customer inquiries.

1. Customer Interaction & Lead Generation:

• Engage with potential clients through calls, emails, and social media.
• Respond to customer inquiries regarding Sri Lankan spices, tea, and cinnamon oil.
• Follow up with potential and existing clients to ensure satisfaction and generate repeat business.

1. Social Media & Marketing Support:

• Post daily updates, promotions, and advertisements on social media platforms (Facebook, Instagram, LinkedIn, etc.).
• Engage with trade groups and directories to expand business reach.
• Assist in running paid promotions and boosting ads when required.

1. Database & Record Management:

• Maintain a logbook of customer interactions, inquiries, and orders.
• Keep records of leads and follow-up schedules.
• Update customer databases and trade directory listings.

1. Advertising & Business Promotion:

• Research and identify new trade groups and business networks.
• Support online and offline advertising strategies to enhance brand visibility.
• Assist in preparing business proposals and presentations.

Requirements

Selection Criteria:

✅ Education: Minimum Bachelor's degree (BBA, Marketing, Communication, or a related field preferred).

✅ Experience: 1-3 years of experience in customer service, receptionist roles, or social media marketing.

✅ Technical Skills:

• Familiarity with Microsoft Office (Word, Excel, Outlook).
• Basic knowledge of social media marketing (Facebook, Instagram, LinkedIn, etc.).
• Experience with business directories and trade groups is a plus.
• ✅ Communication Skills:
• Strong verbal and written communication in English & Urdu.
• Confident and professional phone etiquette.
• ✅ Personality & Work Ethic:
• Friendly, customer-oriented, and proactive.
• Well-organized and able to multitask.
• Willingness to learn and grow within the company.

Benefits

💰 Competitive salary (based on experience)

📈 Growth opportunities in a growing international business

🏢 Office-based position with a professional work environment

Required Skills