Inbound Sales Executive

Job description:

Universal Marketing Networks is a performance-driven sales and marketing organization specializing in the U.S. telecommunications industry. We connect customers with suitable Internet, Cable TV, Mobile, Home Phone, and bundled service solutions through professional, customer-focused sales operations.

Our focus is on delivering an excellent customer experience while maintaining strong sales performance, compliance, and operational standards. At Universal Marketing Networks, we believe in rewarding performance, developing talent, and providing ambitious sales professionals with opportunities to maximize their earnings and build long-term careers.

We offer a competitive work environment where top performers are recognized through commissions, bonuses, spiffs, team rewards, and career advancement opportunities.

Job Responsibilities

• Handle high-volume inbound sales calls for U.S.-based telecom campaigns, including Internet, Cable TV, Mobile, Home Phone, and bundled services.
• Understand customer requirements and recommend the most suitable telecom services based on their needs and service availability.
• Convert qualified inbound calls into sales by confidently presenting plans, pricing, promotions, and service benefits.
• Identify and maximize cross-selling and upselling opportunities during customer interactions.
• Professionally handle objections and guide customers toward the best available service options.
• Clearly explain pricing, promotions, installation processes, contract terms, equipment, and service features.
• Follow approved sales scripts, disclosures, verification procedures, and campaign compliance requirements.
• Accurately document customer information, sales activity, call outcomes, and dispositions in the CRM or dialer system.
• Meet or exceed assigned daily, weekly, and monthly KPIs, including sales conversion, revenue, productivity, call quality, and attendance.
• Maintain a high standard of professionalism, communication, and customer service on every call.
• Respond to customer questions regarding billing, installation, service availability, promotions, and account-related processes.
• Stay updated on provider offers, pricing changes, promotions, campaign updates, and internal procedures.
• Work closely with supervisors, Quality Assurance teams, and trainers to improve performance based on coaching and call evaluations.
• Maintain punctuality, schedule adherence, and a disciplined approach to night-shift operations.
• Follow company policies regarding customer privacy, data security, PCI compliance, and confidential information.

Requirements

• Minimum 1 year of experience in inbound or outbound sales campaigns.
• Previous experience in U.S. Telecom, ISP, Internet, Cable TV, Mobile, Home Security, or similar sales campaigns is strongly preferred.
• Strong English communication and listening skills.
• Excellent sales closing and objection-handling abilities.
• Confident and professional communication style.
• Strong negotiation and customer engagement skills.
• Sales-driven, target-oriented, and performance-focused mindset.
• Ability to work effectively in a fast-paced and high-volume sales environment.
• Basic understanding of CRM and dialer systems is preferred.
• Ability to learn multiple telecom providers, pricing structures, promotions, and sales processes.
• Willingness to work night shifts from our Wapda Town Lahore office.
• Strong attendance, punctuality, and professional work discipline.

Compensation & Benefits

• Base Salary: PKR 140,000
• Earning Monthly: PKR 350,000+ per month
• Uncapped Commission Structure – your earning potential grows with your performance
• Upfront Sales Bonuses
• Saturday Spiffs and additional performance rewards
• Performance-Based Incentives & Bonuses
• Weekly Dinner
• Annual Company Trip
• Sales performance recognition and rewards
• Professional training and continuous coaching
• Regular performance feedback and development sessions
• Career advancement opportunities for high performers
• Professional and growth-oriented working environment
• Long-term career opportunities within U.S. telecom sales and operations

Why Join Universal Marketing Networks?

At Universal Marketing Networks, we believe strong performance should receive strong rewards.

Our sales professionals have the opportunity to earn well beyond their base salary through uncapped commissions, upfront bonuses, Saturday spiffs, and performance incentives.

Along with competitive earnings, we maintain an energetic and professional work culture through weekly team dinners, annual company trips, recognition programs, continuous training, and career growth opportunities.

If you are confident in your communication skills, passionate about sales, and experienced in U.S. telecom campaigns, Universal Marketing Networks offers the platform, earning potential, and environment to help you grow.

Join Universal Marketing Networks and turn your sales performance into unlimited earning potential.

Location: Wapda Town Lahore

Experience:

• Call Center: 1 year (Preferred)

Location:

• Lahore (Preferred)

Work Location: In person