IT Engineer [Job ID: 2058715153]

Degree Names

Description

🚀H-Tech Supports is hiring a passionate and detail-oriented 𝗜𝗧 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 to join our growing team!

If you have a knack for solving problems, enjoy helping customers, and are eager to grow your career in tech — this is your opportunity to shine.

In this role, you’ll be responsible for diagnosing, troubleshooting, and resolving technical issues while ensuring an exceptional customer experience.

𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐇𝐨𝐮𝐫𝐬:

· Monday to Friday: 11:00 AM – 8:00 PM (Onsite)

· Saturday: Work from Home

· 📍 Location: Gulberg, Lahore

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐇-𝐓𝐞𝐜𝐡 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐬?

·  Join a collaborative and innovative team

·  Gain hands-on experience in a fast-paced tech environment

·  Learn from industry experts

·  Competitive salary and opportunities for growth

Responsibilities

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

· Research and identify solutions to software and hardware issues

·  Screen engineers' CVs and conduct technical interviews

·  Conduct training sessions for engineers on daily operational tasks

·  Diagnose and troubleshoot technical issues, including network and account configurations

·   Guide clients through resolutions via phone, email, or chat

·  Escalate unresolved issues to internal teams (e.g., software developers)

·  Track and resolve system issues within agreed timelines

·  Provide clear and timely feedback to clients

·  Log, prioritize, and manage multiple open support issues

·  Prepare accurate reports and maintain records of activities

·  Document technical knowledge in manuals and support notes

·  Own tasks and demonstrate flexibility for late nights or weekend assignments as needed

·  Act as a bridge between field engineers and clients to maintain smooth communication and relationships

Requirements

·  Bachelor’s degree in IT, Computer Science, or a related field

·  0–6 months of experience in IT support (fresh graduates are encouraged to apply!)

· Strong analytical and problem-solving abilities

·  Excellent communication and interpersonal skills

Required Skills