IT Engineer

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

· Research and identify solutions to software and hardware issues

·  Screen engineers' CVs and conduct technical interviews

·  Conduct training sessions for engineers on daily operational tasks

·  Diagnose and troubleshoot technical issues, including network and account configurations

·   Guide clients through resolutions via phone, email, or chat

·  Escalate unresolved issues to internal teams (e.g., software developers)

·  Track and resolve system issues within agreed timelines

·  Provide clear and timely feedback to clients

·  Log, prioritize, and manage multiple open support issues

·  Prepare accurate reports and maintain records of activities

·  Document technical knowledge in manuals and support notes

·  Own tasks and demonstrate flexibility for late nights or weekend assignments as needed

·  Act as a bridge between field engineers and clients to maintain smooth communication and relationships