H-tech Supports, Lahore, Pakistan - Office Based
Address: 117, near Mini Market Round About, Block P Gulberg 2, Lahore, 54000
๐H-Tech Supports is hiring a passionate and detail-oriented ๐๐ง ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ to join our growing team! If you have a knack for solving problems, enjoy helping customers, and are eager to grow your career in tech โ this is your opportunity to shine. In this role, youโll be responsible for diagnosing, troubleshooting, and resolving technical issues while ensuring an exceptional customer experience. ๏ปฟ๐๐จ๐ซ๐ค๐ข๐ง๐ ๐๐จ๐ฎ๐ซ๐ฌ: ยท Monday to Friday: 11:00 AM โ 8:00 PM (Onsite) ยท Saturday: Work from Home ยท ๐ Location: Gulberg, Lahore ๐๐ก๐ฒ ๐๐จ๐ข๐ง ๐-๐๐๐๐ก ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฌ? ยท Join a collaborative and innovative team ยท Gain hands-on experience in a fast-paced tech environment ยท Learn from industry experts ยท Competitive salary and opportunities for growth
๐๐๐ฒ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ: ยท Research and identify solutions to software and hardware issues ยท Screen engineers' CVs and conduct technical interviews ยท Conduct training sessions for engineers on daily operational tasks ยท Diagnose and troubleshoot technical issues, including network and account configurations ยท Guide clients through resolutions via phone, email, or chat ยท Escalate unresolved issues to internal teams (e.g., software developers) ยท Track and resolve system issues within agreed timelines ยท Provide clear and timely feedback to clients ยท Log, prioritize, and manage multiple open support issues ยท Prepare accurate reports and maintain records of activities ยท Document technical knowledge in manuals and support notes ยท Own tasks and demonstrate flexibility for late nights or weekend assignments as needed ยท Act as a bridge between field engineers and clients to maintain smooth communication and relationships
ยท Bachelorโs degree in IT, Computer Science, or a related field ยท 0โ6 months of experience in IT support (fresh graduates are encouraged to apply!) ยท Strong analytical and problem-solving abilities ยท Excellent communication and interpersonal skills