H-tech Supports
IT Engineer
Job ID: 2058715153
Company description is not available
H-tech Supports, Lahore, Pakistan - Office Based
Address: 117, near Mini Market Round About, Block P Gulberg 2, Lahore, 54000
Job Description:
๐H-Tech Supports is hiring a passionate and detail-oriented ๐๐ง ๐๐ป๐ด๐ถ๐ป๐ฒ๐ฒ๐ฟ to join our growing team!
If you have a knack for solving problems, enjoy helping customers, and are eager to grow your career in tech โ this is your opportunity to shine.
In this role, youโll be responsible for diagnosing, troubleshooting, and resolving technical issues while ensuring an exceptional customer experience.
๏ปฟ๐๐จ๐ซ๐ค๐ข๐ง๐ ๐๐จ๐ฎ๐ซ๐ฌ:
ยท Monday to Friday: 11:00 AM โ 8:00 PM (Onsite)
ยท Saturday: Work from Home
ยท ๐ Location: Gulberg, Lahore
๐๐ก๐ฒ ๐๐จ๐ข๐ง ๐-๐๐๐๐ก ๐๐ฎ๐ฉ๐ฉ๐จ๐ซ๐ญ๐ฌ?
ยท Join a collaborative and innovative team
ยท Gain hands-on experience in a fast-paced tech environment
ยท Learn from industry experts
ยท Competitive salary and opportunities for growth
Responsibilities:
๐๐๐ฒ ๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
ยท Research and identify solutions to software and hardware issues
ยท Screen engineers' CVs and conduct technical interviews
ยท Conduct training sessions for engineers on daily operational tasks
ยท Diagnose and troubleshoot technical issues, including network and account configurations
ยท Guide clients through resolutions via phone, email, or chat
ยท Escalate unresolved issues to internal teams (e.g., software developers)
ยท Track and resolve system issues within agreed timelines
ยท Provide clear and timely feedback to clients
ยท Log, prioritize, and manage multiple open support issues
ยท Prepare accurate reports and maintain records of activities
ยท Document technical knowledge in manuals and support notes
ยท Own tasks and demonstrate flexibility for late nights or weekend assignments as needed
ยท Act as a bridge between field engineers and clients to maintain smooth communication and relationships
Requirements:
ยท Bachelorโs degree in IT, Computer Science, or a related field
ยท 0โ6 months of experience in IT support (fresh graduates are encouraged to apply!)
ยท Strong analytical and problem-solving abilities
ยท Excellent communication and interpersonal skills
Degree:
Skills:
Communication Skills
Less than 1 Year
Currently Using
Analytical Skills
Less than 1 Year
Currently Using
Problem Solving
Less than 1 Year
Currently Using
Interpersonal Skills
Less than 1 Year
Currently Using
About Company:
View Company Profile
Company description is not available
PKR 30,000 - 60,000 Monthly
Salary
Full Time
Job Type
N/A
Job Shift
0-6 Years
Experience
Both
Gender
Bachelor's
Degree
2
Positions
Other
Category
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