Degree Names
Bachelor's in Information Technology
Description
IT Support Officer provides technical assistance and solutions to users, ensuring the smooth functioning of an organization's IT infrastructure, including hardware, software, and networks.
Responsibilities
- Troubleshooting and Problem Solving:
- Diagnosing and resolving hardware, software, and network issues, both remotely and on-site.
- Technical Support:
- Providing first and second-level support to end-users, answering questions, and guiding them on using IT systems and applications.
- Hardware and Software Management:
- Installing, configuring, and maintaining computer hardware, software, and peripherals (printers, etc.).
- Network Administration:
- Assisting with network setup, maintenance, and troubleshooting.
- User Account Management:
- Setting up new user accounts, managing passwords, and ensuring appropriate access permissions.
- Documentation and Reporting:
- Maintaining records of IT incidents, solutions, and user issues, as well as creating documentation for procedures and troubleshooting steps.
