Restaurant Manager [Job ID: 2121315617]

Position Summary:

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring high standards of food quality, customer service, staff performance, and overall guest satisfaction. This role requires strong leadership, operational efficiency, and the ability to create a welcoming environment that drives repeat business and profitability.

Key Responsibilities:

• Oversee and manage all aspects of restaurant operations including front-of-house and back-of-house functions.
• Ensure excellent guest service, handling complaints professionally and promptly.
• Supervise, train, and motivate staff including waiters, hosts, kitchen team, and support personnel.
• Monitor food quality, hygiene, cleanliness, and presentation standards.
• Implement and enforce health, safety, and sanitation standards in accordance with regulations.
• Manage inventory, stock levels, and coordinate with suppliers for timely procurement.
• Maintain accurate financial records including daily sales reports, cash handling, and budgeting.
• Collaborate with the chef and kitchen team to manage menu planning, pricing, and promotional offers.
• Ensure adherence to company policies, customer service protocols, and operational guidelines.
• Drive business performance through customer feedback analysis, upselling strategies, and staff development.

Job Specification (JS):

Education:

• Bachelor’s degree in Hotel Management, Business Administration, Hospitality, or equivalent.
• A diploma in Food & Beverage or Restaurant Operations will be an added advantage.
• 4–6 years of experience in restaurant or hospitality management.
• Proven track record of managing a team in a fast-paced environment.
• Experience with POS systems and inventory management software is preferred.
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Customer-oriented with strong problem-solving skills
• Knowledge of food safety, hygiene, and hospitality protocols
• Financial acumen – budgeting, cost control, and P&L understanding
• Ability to work flexible hours, including evenings, weekends, and holidays