H-tech Supports, Lahore, Pakistan - Office Based
Address: 117, near Mini Market Round About, Block P Gulberg 2, Lahore, 54000
H-Tech Supports is currently looking for a motivated and detail-oriented 饾悞饾悶饾惈饾惎饾悽饾悳饾悶 饾悆饾悶饾惀饾悽饾惎饾悶饾惈饾惒 饾悅饾惃饾惃饾惈饾悵饾悽饾惂饾悮饾惌饾惃饾惈 to join our team. The ideal candidate will manage projects, oversee resources, and ensure efficient communication to ensure successful task and project delivery. 饾悡饾悶饾悳饾悺饾惂饾悽饾悳饾悮饾惀 饾悞饾悿饾悽饾惀饾惀饾惉: 路 Respond to customer queries via email within the agreed SLA and follow up with customer calls when needed. 路 Generate tickets for incident management. 路 Coordinate internally with team members on open cases and provide updates. 路 Troubleshoot customer issues and guide them according to established processes and policies. 饾悇饾惐饾惄饾悶饾惈饾悽饾悶饾惂饾悳饾悶: 6 months to 1 year 饾悑饾惃饾悳饾悮饾惌饾悽饾惃饾惂: Lahore, Pakistan 饾悥饾悺饾惒 饾悋-饾悡饾悶饾悳饾悺 饾悞饾惍饾惄饾惄饾惃饾惈饾惌饾惉? At H-Tech Supports, we believe in fostering a collaborative and dynamic work environment where you can thrive professionally. If you鈥檙e ready to take the next step in your career and make a significant impact, we want to hear from you! If you are a proactive and detail-oriented individual looking to contribute to a growing company, apply right now.
饾悐饾悶饾惒 饾悜饾悶饾惉饾惄饾惃饾惂饾惉饾悽饾悰饾悽饾惀饾悽饾惌饾悽饾悶饾惉: 路 Adhere to project budgets, schedules, and scopes. 路 Submit project deliverables while ensuring they meet established quality standards. 路 Manage global resources and maintain accurate data on international engineers and human resources. 路 Develop and execute communication plans for tasks and projects. 路 Maintain and update project portals daily. 路 Oversee project control processes including deliverables configuration management, issue and risk management, resource management, and quality management. 路 Take full ownership of assigned tasks, from initiation to execution (Booking, Execution, Billing, and escalation if necessary). 路 Manage databases for clients and engineers related to ongoing projects.
饾悞饾惃饾悷饾惌 饾悞饾悿饾悽饾惀饾惀饾惉: 路 Proficient in Microsoft Office Suite. 路 Strong Email Etiquette. 路 Positive attitude, proactiveness, and attention to detail. 路 Excellent communication skills (written and spoken). 路 Ability to engage and work effectively with all types of individuals. 路 Knowledge of customer service principles and best practices.