H-tech Supports

Service Delivery Coordinator

Job ID: 2058715399

Company description is not available

H-tech Supports, Lahore, Pakistan - Office Based

Address: 117, near Mini Market Round About, Block P Gulberg 2, Lahore, 54000

Job Description:

H-Tech Supports is currently looking for a motivated and detail-oriented 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐨𝐫 to join our team. The ideal candidate will manage projects, oversee resources, and ensure efficient communication to ensure successful task and project delivery.

𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬:

· Respond to customer queries via email within the agreed SLA and follow up with customer calls when needed.

· Generate tickets for incident management.

· Coordinate internally with team members on open cases and provide updates.

· Troubleshoot customer issues and guide them according to established processes and policies.

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 6 months to 1 year

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Lahore, Pakistan

𝐖𝐡𝐲 𝐇-𝐓𝐞𝐜𝐡 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐬?

At H-Tech Supports, we believe in fostering a collaborative and dynamic work environment where you can thrive professionally. If you’re ready to take the next step in your career and make a significant impact, we want to hear from you!

If you are a proactive and detail-oriented individual looking to contribute to a growing company, apply right now.

Responsibilities:

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

· Adhere to project budgets, schedules, and scopes.

· Submit project deliverables while ensuring they meet established quality standards.

· Manage global resources and maintain accurate data on international engineers and human resources.

· Develop and execute communication plans for tasks and projects.

· Maintain and update project portals daily.

· Oversee project control processes including deliverables configuration management, issue and risk management, resource management, and quality management.

· Take full ownership of assigned tasks, from initiation to execution (Booking, Execution, Billing, and escalation if necessary).

· Manage databases for clients and engineers related to ongoing projects.