Sellerz Marketing & Business Solutions, Rawalpindi, Pakistan - Office Based
Address: Besides Rehmanabad Metro Statio ben, Walayat Plaza 2nd Floor, Office No 202 Murree Road Rawalpindi.
We are seeking a dedicated and enthusiastic Voice Customer Service Representative (CSR) to join our dynamic call center team. The ideal candidate will be responsible for delivering exceptional customer service over the phone, addressing customer inquiries, resolving issues, and ensuring an overall positive customer experience.
Handle inbound and outbound customer calls in a professional and courteous manner. Provide accurate information about products, services, policies, and procedures. Resolve customer complaints, issues, and concerns in a timely and effective manner. Maintain customer records by updating account details, interactions, and case resolutions in the database. Upsell or cross-sell products and services when appropriate. Achieve and maintain performance goals, including call handling time, customer satisfaction, and quality assurance metrics. Follow scripts, guidelines, and company policies to ensure consistent and efficient service. Provide feedback and suggestions to improve processes and customer experience. Collaborate with team members and other departments to resolve complex customer issues. Maintain confidentiality of customer information and data security.
No requirments
Competitive salary with performance-based incentives. Comprehensive training and support. Career growth and development opportunities. A collaborative and inclusive work environment.