Sellerz Marketing & Business Solutions
Voice-CSR
Job ID: 90906859
Company description is not available
Sellerz Marketing & Business Solutions, Rawalpindi, Pakistan - Office Based
Address: Besides Rehmanabad Metro Statio ben, Walayat Plaza 2nd Floor, Office No 202 Murree Road Rawalpindi.
Job Description:
We are seeking a dedicated and enthusiastic Voice Customer Service Representative (CSR) to join our dynamic call center team. The ideal candidate will be responsible for delivering exceptional customer service over the phone, addressing customer inquiries, resolving issues, and ensuring an overall positive customer experience.
Responsibilities:
Handle inbound and outbound customer calls in a professional and courteous manner.
Provide accurate information about products, services, policies, and procedures.
Resolve customer complaints, issues, and concerns in a timely and effective manner.
Maintain customer records by updating account details, interactions, and case resolutions in the database.
Upsell or cross-sell products and services when appropriate.
Achieve and maintain performance goals, including call handling time, customer satisfaction, and quality assurance metrics.
Follow scripts, guidelines, and company policies to ensure consistent and efficient service.
Provide feedback and suggestions to improve processes and customer experience.
Collaborate with team members and other departments to resolve complex customer issues.
Maintain confidentiality of customer information and data security.
Requirements:
No requirments
Degree:
Skills:
Problem Solving
Less than 1 Year
Currently Using
Team Work
Less than 1 Year
Currently Using
About Company:
View Company Profile
Company description is not available
PKR 30,000 Monthly
Salary
Full Time
Job Type
N/A
Job Shift
0 Year
Experience
Both
Gender
Middle School
Degree
4
Positions
Telecommunications
Category
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