Voice CSR [Job ID: 92526958]

Description

Voice CSR for Final Expense Campaign

We are seeking a dedicated Voice Customer Service Representative (CSR) for our Final Expense Campaign. The role involves engaging with potential customers through calls, explaining final expense insurance plans, and addressing inquiries with professionalism. You will identify customer needs, provide tailored solutions, and handle objections effectively to drive conversions. Maintaining accurate records, meeting sales targets, and ensuring compliance with company and industry standards are key responsibilities. Ideal candidates have strong communication skills, a customer-focused mindset, and the ability to work in a dynamic, fast-paced environment. Experience in sales or insurance is a plus.

Responsibilities

As a Voice CSR for a Final Expense Campaign, your primary responsibility is to engage with potential customers through outbound calls about final expense insurance plans. You will provide detailed information about the plans, actively listen to customers to understand their needs, and recommend suitable solutions while building trust and rapport. Handling objections effectively and persuasively is crucial to ensuring conversions, along with maintaining accurate records of interactions, leads, and sales outcomes in the CRM system. Meeting sales targets, adhering to industry regulations, and ensuring compliance with company policies are essential. Additionally, you will identify opportunities to upsell or cross-sell related products, participate in training sessions to stay updated on campaign details, and collaborate with the team to share insights and strategies for improved performance.

Requirements

-Fresher can also apply.

-Excellent verbal communication skills.

-Willing to work in night shifts.

-Ability to attend and successfully complete training sessions.

-A positive and professional attitude.

Required Skills