Call center agent [Job ID: 2144815814]

Description

We are looking for confident and energetic individuals to join our team as Call Center Agents. You will be responsible for handling rider and customer queries, booking support, and communication with our app users via phone and WhatsApp.

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Key Responsibilities:

Attend incoming calls and respond to customer inquiries

Guide riders and customers about RideWatan™ services

Resolve complaints and forward issues to the relevant department

Maintain accurate call logs and follow-up lists

Communicate in a polite and professional manner

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Requirements:

Minimum Qualification: Intermediate

Good communication skills in Urdu & basic English

Confident in handling calls and messaging (WhatsApp)

Must have a smartphone and basic tech knowledge

Previous experience in customer support will be a plus

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Benefits:

Fixed salary + bonuses based on performance

Flexible shift timings (Morning / Evening)

Chance to grow with a rising Pakistani startup

Friendly and professional work environment

Responsibilities

✅ Key Responsibilities for Call Center Agent:

1. Answer incoming calls professionally and resolve customer queries.

2. Guide riders and customers about app usage, ride booking, and general support.

3. Respond to WhatsApp messages quickly and clearly.

4. Maintain detailed records of customer interactions.

5. Handle complaints and escalate issues to the concerned team when needed.

6. Follow communication scripts and company procedures.

7. Stay updated with RideWatan™ services, promotions, and policies.

8. Provide excellent customer service to build trust and satisfaction.

9. Help in onboarding new riders by guiding them through the registration process.

10. Support team targets by managing daily call/chat volumes efficiently.

Requirements

🎯 Job Requirements – Call Center Agent (Male/Female)

1. Minimum Education: Intermediate (FA/FSc or equivalent)

2. Age Limit: 18 to 35 years

3. Strong communication skills in Urdu (basic English is a plus)

4. Confident voice and polite speaking style

5. Ability to use a smartphone and WhatsApp professionally

6. Must have basic knowledge of call handling and messaging

7. Punctual, disciplined, and able to work in a team environment

8. Past call center or customer service experience (preferred but not required)

9. Able to work under pressure and handle multiple calls/messages daily

10. Residing in Karachi (must be familiar with the city and its areas)

Benefits

🎁 Job Benefits – Call Center Agent (Male/Female)

1. Fixed monthly salary

2. Performance-based bonuses and incentives

3. Flexible shift timings (Morning/Evening)

4. Friendly and supportive team environment

5. Opportunity to grow within the company

6. Training provided (No prior experience needed)

7. Company T-shirt and other promotional items

8. Priority for internal promotions and other roles

9. App launching in August 2025 – Be part of the core team

10. Job security with a fast-growing Pakistani startup

Required Skills