Client Servicing Agent (Live Chat operator)

About the role:

We are looking for individuals to join us as live chat operators across all our digital sites and platforms.

It's not a marketing job. Focused on Inbound messages, timings 5 PM to 2 AM

JOB Description:

● Responding to customer operational inquiries via Live chat in a timely and efficient

manner.

● Keeping up to date with company policies, procedures, and products to effectively

answer customer questions.

● Providing feedback to the management team on areas for improvement in the customer

support process.

● Maintaining a high level of customer satisfaction by demonstrating empathy, patience,

and a positive attitude.

● Providing customers with product and service information as needed.

● Escalating complex issues to higher authorities or departments as necessary.

● Overall, as a chat support executive, you will play a crucial role in ensuring the

satisfaction of the customers and maintaining the reputation of the company.

Skills:

● You have excellent written communication skills along with typing speed.

● You are an energetic and proactive individual that can work well in teams.

● Experience in customer service, preferably in a chat support role

● Ability to multitask and manage multiple customer queries simultaneously

● Ability to work independently and as part of a team

General Screening:

· Type of company E-Commerce, digital services, digital product management, technology or

digital marketing.

· Work Experience: 1+years

Language: English Mandatory, Arabic (bonus)

· Bachelor degree

· Ability to work in shifts, weekends, holiday