Customer Service Representative [Job ID: 89556793]
otwoo brand, Lahore, Pakistan - Office Based
Address: township Block B2 lahore
Job Type
Full Time
Experience
1 Year
Degree
Intermediate
Positions
2
Salary
Market Competitive
Gender
Female
Category
Customer Service and Support
Description
*Job Title: Customer Service Representative (Female)*
*Location:* [Township, Lahore]
*Job Type:* Full-time
*Timing:* 11 AM – 7 PM
*About Us:*
We are an expanding e-commerce store, dedicated to providing an exceptional shopping experience to our customers. To support our growth, we are looking for a motivated and customer-focused individual to join our team as a *Customer Service Representative (CSR)*.
Responsibilities
*Key Responsibilities:*
- Handle order confirmation calls to customers, ensuring all details are accurate.
- Address customer queries and provide timely and effective resolutions.
- Manage and resolve parcel delivery issues by coordinating with courier companies.
- Maintain accurate records of customer interactions and follow up where necessary.
Requirements
*Qualifications & Skills:*
- Minimum education: *Intermediate (FA/FSc)*.
- Excellent communication and interpersonal skills.
- Ability to handle customer inquiries with patience and professionalism.
- Strong problem-solving skills and the ability to resolve issues with a positive attitude.
- Prior experience in customer service is a plus, but not required.
Benefits
*What We Offer:*
- Competitive salary package.
- Professional growth opportunities.
- Friendly and collaborative work environment.