Customer Service Representative

We are seeking enthusiastic Customer Service Representatives to join our team at our Lahore office. This role is crucial for providing excellent customer support and contributing to the success of our UK-based outbound call center. You will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.

As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and maintaining positive customer relationships. This involves following call center protocols, meeting performance targets, and contributing to a positive team environment. We offer a competitive salary with performance-based incentives and opportunities for career advancement.

• Respond to customer inquiries via phone in a timely and professional manner.
• Maintain positive customer relationships by addressing concerns effectively.
• Follow provided scripts and call center protocols.
• Meet daily, weekly, and monthly performance targets.
• Demonstrate excellent spoken English communication skills.