Customer Service Representative – Real Estate & Hotel Management

Job Overview:

We are looking for a dedicated Customer Service Representative to join our team. This role involves assisting guests, tenants, and property owners by addressing inquiries, managing bookings, handling complaints, and ensuring a smooth customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for hospitality and real estate services.

Responsibilities:

• Greet and assist guests, tenants, and clients professionally.
• Handle customer inquiries via phone, email, and in person.
• Manage reservations, check-ins, and check-outs efficiently.
• Address and resolve customer complaints in a timely manner.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Maintain accurate records of interactions, payments, and issues.
• Assist in property tours, lease agreements, and real estate-related tasks.
• Ensure compliance with company policies and safety regulations.

Requirements:

• Previous experience in customer service, hospitality, or real estate preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Proficiency in Microsoft Office and property management software is a plus.
• Strong problem-solving and conflict-resolution skills.
• Must be available to work flexible hours, including weekends if required.

Benefits:

• Competitive salary
• Performance bonuses
• Growth opportunities