customer support

Job description

Job Title: Customer Support Representative

Location: Johar Town, Lahore

Company Name: Potato Logics

Position Overview:

Seeking a Customer Support Representative to deliver exceptional service and resolve inquiries promptly. This role requires strong communication skills, attention to detail, and the ability to handle various customer issues efficiently.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat promptly.
• Identify and address customer needs to ensure satisfaction.
• Provide accurate information about products, services, and policies.
• Resolve complaints effectively, escalating when necessary.
• Maintain product knowledge and collaborate with other departments.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience preferred.
• Excellent communication and problem-solving skills.
• Proficiency with computer systems and CRM software.
• Ability to work under pressure and flexibility to work non-traditional hours.

Position Type: Full-time

Experience Required: Maximum 1 year

Positions available: 1

Salary package: Market competitive

Job Type: Full-time

Salary: Rs20,000.00 - Rs60,000.00 per month

Ability to Commute:

• Lahore (Required)