Customer Chat Support

Job Description:

Note: This is office Based Job, Our office is in Sector E-11 Islamabad.

TT Technologies pvt. ltd looking for the people who will be guiding/supporting customers online.We are a fast-growing e-commerce company managing multiple online brands across Pakistan. We sell on Shopify, Daraz, and other platforms. We are looking for a Customer Chat Support Executive to handle customer inquiries, resolve issues, and ensure a smooth customer experience across all platforms.

Key Responsibilities:

• Respond to customer queries via live chat, WhatsApp, and social media inboxes
• Assist customers with order placement, tracking, cancellations, and returns
• Handle complaints professionally and provide timely solutions
• Follow up with customers to ensure issue resolution
• Maintain proper records of chats and customer interactions
• Coordinate with internal teams for order-related issues
• Maintain a polite, professional, and customer-friendly tone at all times
• Ensure customer satisfaction and positive brand image

Requirements:

• Good English writing skills (basic spoken English preferred)
• Ability to communicate clearly and politely
• Problem-solving mindset
• Basic computer knowledge (typing, browsing, Excel/Sheets)
• Ability to handle pressure and multiple chats
• Punctual, responsible, and team-oriented

Job Type: Full-time

Education:

• Middle School (Preferred)

Location:

• Islamabad E-11 (Preferred)

Work Location: In person