Call works

Verifier / Closer Agent

Job ID: 1532410654

Company description is not available

Call works, Rawalpindi, Pakistan - Office Based

Address: 6th road, Rawalpindi

Job Description:

A customer service representative (CSR) is a company's first point of contact for customer questions and issues. They may work by phone, email, web chat, or social media.

A verifier verifies the accuracy of data, documents, or information. They may also investigate and resolve discrepancies. Verifiers may work in a variety of settings, including call centers, distribution centers, and other businesses.

Responsibilities:

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers