Management Trainee Officer (MTO)

About us

At Luxor Apartments & Suites, we provide premier hospitality in Lahore, specializing in luxury serviced residences across prestigious neighbourhoods like Gulberg and DHA. The company offers meticulously designed apartments, committed to blending the comfort of a home with the sophistication of a high-end hotel.

About the role

The Management Trainee Officer (MTO) is responsible for managing daily booking operations and ensuring smooth, timely communication with guests across all platforms. This role plays a key part in delivering a seamless guest experience by handling inquiries, coordinating with internal teams, and ensuring all bookings and stay-related processes run efficiently.

We are currently hiring:

• 3 Female MTOs
• 3 Male MTOs

Responsibilities

• Manage listings across Airbnb, Booking.com, and other platforms
• Update availability calendars in real time
• Handle guest inquiries, bookings, cancellations, and changes
• Coordinate with internal teams (cleaners, caretakers, operations)
• Ensure smooth check-ins and check-outs
• Resolve guest issues professionally and quickly
• Follow pricing and booking guidelines
• Maintain accurate booking records
• Prevent double bookings and operational errors

Candidate Requirements

• Strong communication skills
• Ability to multitask and handle pressure
• Basic tech skills (apps, WhatsApp, booking platforms)
• Problem-solving mindset

KPIs (Performance Indicators)

• Response time
• Conversion rate (inquiries → bookings)
• Booking accuracy (zero double bookings)
• Guest satisfaction rating
• Issue resolution time

Work Details

• 24-hour rotational Shift
• In office (Gulberg, Lahore)
• 6 days a week
• 1 meal provided
• 1 Month Probation

Compensation

• PKR 35,000/month (basic)
• Performance-based bonuses/commissions

Growth Opportunity

This role offers strong growth potential for individuals who demonstrate reliability, efficiency, and strong communication skills. High performers will have the opportunity to progress into senior operations or sales roles, with increased responsibility, decision-making authority, and compensation.

We are looking for individuals who are reliable, proactive, and willing to take ownership. At Luxor, performance and accountability are highly valued, and growth opportunities are based on results.