Sales & Client Onboarding Executive (E-commerce projects)

We provide managed remote teams, marketplace operations, and business automation to clients across the US, UK, Europe, and Asia. Our team of 100+ works from a supervised office floor in Rawalpindi.

This role is for one of our fastest-growing projects: a managed eBay store service. Sellers hand us their store, and our team runs it end to end, from listing and order processing to customer service and account health.

Job Over view:

New sellers reach out to us every week through WhatsApp and referrals. They are already interested. They need someone who can explain what we do, answer their questions properly, build trust, and get them started.

That is your job. You take a warm lead from first message to signed and onboarded client. Once they are onboarded, our operations team takes over the store. You move to the next lead.

Most of this happens in writing. Roughly 7 out of 10 leads prefer to deal over WhatsApp and email. The other 3 will want a call or a video call, and you need to handle those just as well.

Key Responsilibites:

• Respond to inbound leads on WhatsApp and email in clear, confident, professional English
• Carry a conversation over days or weeks without letting it go cold
• Understand what each seller needs and explain how our service fits
• Handle objections, pricing questions, and follow-ups in writing without sounding like a template
• Take calls and video calls when a lead prefers that route, usually with sellers in the US, UK, or Europe
• Guide new clients through onboarding and hand them over to the operations team cleanly
• Keep a simple record of every lead, follow up on where it stands, and what happens next
• Report weekly on leads received, converted, and lost, with reasons

Who we are looking for

• 2 to 5 years in sales, client onboarding, account management or a similar client-facing role, ideally with international clients
• Excellent written English. This is the core skill. Your messages should read as if a native professional wrote them, with the right tone for a business owner who is deciding whether to trust you with their store
• Clear, neutral spoken English for the calls that do happen. Calls are not daily, but when they come, you need to sound sharp
• Comfortable on camera when needed. No hesitation, no reading from a script
• Organized. You can run 15 to 20 open conversations at once without losing any
• eCommerce or eBay knowledge is a plus, not a requirement. We will train you on the product side. We cannot train communication and confidence

This is not for you if

• You are fresh out of university,
• you write in short one-line replies, or you need a script for every conversation.

Applications without the video will not be reviewed. This is a communication role.

Show us you can communicate well.

Work Location: In person