Senior Customer Representative

As a Senior Customer Representative, you will play a crucial role in providing exceptional customer service and support to our US-based clients. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your ability to effectively communicate and problem-solve will directly impact customer satisfaction and loyalty.

This position requires a proactive individual who can handle customer interactions with professionalism and empathy. You will be responsible for managing customer inquiries, resolving complaints, and providing accurate information about our products and services. You will also contribute to process improvements and help maintain a high level of customer satisfaction.

• Handle inbound and outbound customer calls.
• Resolve customer inquiries and complaints efficiently.
• Provide accurate product and service information.
• Maintain customer records and update information.
• Meet or exceed performance metrics.