Senior Customer Representative

As a Senior Customer Representative, you will play a crucial role in ensuring customer satisfaction and loyalty. You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service. This position is vital for maintaining a positive brand image and driving customer retention.

Your responsibilities will include handling customer inquiries via phone, email, and chat, resolving complaints, and providing product information. You will also be expected to maintain accurate records, escalate complex issues, and contribute to process improvements. Strong communication and problem-solving skills are essential for success in this role.

• Handle customer inquiries and resolve issues efficiently.
• Provide product information and support to customers.
• Maintain accurate customer records and update databases.
• Escalate complex issues to the appropriate channels.
• Contribute to process improvements and team goals.