Senior Customer Representative

As a Senior Customer Representative, you will play a crucial role in ensuring customer satisfaction and loyalty. You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service. This position is vital for maintaining a positive brand image and driving customer retention.

Your responsibilities will include handling customer inquiries via phone, email, and chat, resolving complaints, and providing product information. You will also be expected to maintain accurate customer records and contribute to process improvements. The ideal candidate will possess excellent communication skills and a strong customer-focused approach.

• Provide excellent customer service and support.
• Resolve customer inquiries and complaints efficiently.
• Maintain accurate customer records.
• Identify and escalate priority issues.
• Contribute to process improvements.