Far East E-commerce company

Chat support Manager

Job ID: 2062715493

Company description is not available

Far East E-commerce company, Lahore, Pakistan - Office Based

Address: phase 4 DHA

Job Description:

Conduct monthly script optimization and public relations training, refining localized service workflows.

Qualifications

• Education: Bachelor's degree or above;

• Experience: 1+ years in cross-border e-commerce customer service management (prior experience in US/EU or African markets preferred);

• Technical Skills: Proficiency in WhatsApp Business platform + PPT-based course development;

Responsibilities:

• Salary: PKR 80K/month + up to 50%

• Performance bonus: 10K + Team sales bonus... ...

• Benefits: Year-end double salary (after 1 year of service);

• Promotion: Eligible to apply for Regional Branch Manager role within 1 year;

• Rotational Shifts: 8 PM-8 AM (Night)

Job Responsibilities

• Design onboarding training programs for new employees, achieving ≥90% onboarding pass rate within 3 months;

• Conduct monthly script optimization and public relations training, refining localized service workflows.

Qualifications

• Education: Bachelor's degree or above;

• Experience: 1+ years in cross-border e-commerce customer service management (prior experience in US/EU or African markets preferred);

• Technical Skills: Proficiency in WhatsApp Business platform + PPT-based course development;

Preferred Qualifications

• Local Resources: Collaboration experience with Lahore's female entrepreneur communities or universities (e.g., Lahore University of Management Sciences).

Requirements:

• Salary: PKR 80K/month + up to 50%

• Performance bonus: 10K + Team sales bonus... ...

• Benefits: Year-end double salary (after 1 year of service);

• Promotion: Eligible to apply for Regional Branch Manager role within 1 year;

• Rotational Shifts: 8 PM-8 AM (Night)

Job Responsibilities

• Design onboarding training programs for new employees, achieving ≥90% onboarding pass rate within 3 months;

• Conduct monthly script optimization and public relations training, refining localized service workflows.

Qualifications

• Education: Bachelor's degree or above;

• Experience: 1+ years in cross-border e-commerce customer service management (prior experience in US/EU or African markets preferred);

• Technical Skills: Proficiency in WhatsApp Business platform + PPT-based course development;

Preferred Qualifications

• Local Resources: Collaboration experience with Lahore's female entrepreneur communities or universities (e.g., Lahore University of Management Sciences).