Chat support Manager [Job ID: 2062715493]
Far East E-commerce company, Lahore, Pakistan - Office Based
Address: phase 4 DHA
Job Type
Full-Time
Experience
1 Year
Degree
Bachelor's
Positions
4
Salary
PKR 80,000 - 100,000 Monthly
Category
HR and Administration
Degree Names
Description
Conduct monthly script optimization and public relations training, refining localized service workflows. Qualifications • Education: Bachelor's degree or above; • Experience: 1+ years in cross-border e-commerce customer service management (prior experience in US/EU or African markets preferred); • Technical Skills: Proficiency in WhatsApp Business platform + PPT-based course development;
Responsibilities
• Salary: PKR 80K/month + up to 50% • Performance bonus: 10K + Team sales bonus... ... • Benefits: Year-end double salary (after 1 year of service); • Promotion: Eligible to apply for Regional Branch Manager role within 1 year; • Rotational Shifts: 8 PM-8 AM (Night) Job Responsibilities • Design onboarding training programs for new employees, achieving ≥90% onboarding pass rate within 3 months; • Conduct monthly script optimization and public relations training, refining localized service workflows. Qualifications • Education: Bachelor's degree or above; • Experience: 1+ years in cross-border e-commerce customer service management (prior experience in US/EU or African markets preferred); • Technical Skills: Proficiency in WhatsApp Business platform + PPT-based course development; Preferred Qualifications • Local Resources: Collaboration experience with Lahore's female entrepreneur communities or universities (e.g., Lahore University of Management Sciences).
Requirements
• Salary: PKR 80K/month + up to 50% • Performance bonus: 10K + Team sales bonus... ... • Benefits: Year-end double salary (after 1 year of service); • Promotion: Eligible to apply for Regional Branch Manager role within 1 year; • Rotational Shifts: 8 PM-8 AM (Night) Job Responsibilities • Design onboarding training programs for new employees, achieving ≥90% onboarding pass rate within 3 months; • Conduct monthly script optimization and public relations training, refining localized service workflows. Qualifications • Education: Bachelor's degree or above; • Experience: 1+ years in cross-border e-commerce customer service management (prior experience in US/EU or African markets preferred); • Technical Skills: Proficiency in WhatsApp Business platform + PPT-based course development; Preferred Qualifications • Local Resources: Collaboration experience with Lahore's female entrepreneur communities or universities (e.g., Lahore University of Management Sciences).
Benefits
• Salary: PKR 80K/month + up to 50% • Performance bonus: 10K + Team sales bonus... ... • Benefits: Year-end double salary (after 1 year of service); • Promotion: Eligible to apply for Regional Branch Manager role within 1 year; • Rotational Shifts: 8 PM-8 AM (Night)