Search O Pal, Rawalpindi, Pakistan - Office Based
Address: Civic Center, Bahria Town Rawalpindi
The Client Success Associate will play a pivotal role in ensuring our clients derive maximum value from our services. This role involves actively engaging with clients to understand their needs, providing exceptional support, and fostering long-term relationships. The ideal candidate will be proactive, detail-oriented, and passionate about delivering outstanding client experiences.
• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns promptly. • Develop and maintain strong, long-lasting client relationships to ensure satisfaction and retention. • Conduct regular check-ins with clients to gather feedback and ensure their needs are being met. • Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services. • Provide training sessions to educate clients on our tools and methodologies, enhancing their engagement and success. • Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives. • Monitor project progress and communicate updates to clients, ensuring transparency and alignment. • Gather and analyze client feedback to identify areas for improvement in our services. • Work with internal teams to implement changes that enhance client satisfaction and outcomes. • Maintain accurate records of client interactions, feedback, and project details using our CRM system.
• Bachelor’s degree in business administration, Public Administration, or a related field. • 3 years of experience in client success, account management, or a similar client-facing role for client based in US, AUSTRALIA or CANADA. • Strong communication and interpersonal skills, with the ability to build rapport with clients. • Prior experience handling • Excellent problem-solving abilities and attention to detail. • Proficiency in CRM software and Microsoft Office Suite is MUST • Familiarity with the construction industry and project management principles is a plus. • Excellent English language (spoken and written) is MUST have.