Faheem Asghar
Customer Success Manager
Job ID: 1374011157
Company description is not available
Faheem Asghar, Lahore, Pakistan - Office Based
Address: Office 18, 3rd Floor, Leeds Center near Center point, Gulberg-03, Lahore
Job Description:
A dedicated and customer-focused Customer Success Manager with 1 year of sales experience in the wholesale industry. Possesses a strong background in customer service, ensuring client satisfaction and long-term business relationships. Adept at leveraging CRM tools to manage customer interactions, track sales, and streamline operations. Passionate about driving customer success and retention through proactive engagement and problem-solving.
Responsibilities:
Managed customer accounts, ensuring timely support and issue resolution.
Utilized CRM tools to track client interactions, analyze data, and improve service delivery.
Provided product recommendations and business solutions to wholesale clients.
Collaborated with sales teams to identify new opportunities for customer growth.
Maintained high customer retention rates through proactive communication and follow-ups
Requirements:
✅ Customer Relationship Management (CRM): Proficient in using CRM software to track leads, manage customer data, and optimize sales processes.
✅ Sales & Client Retention: Strong ability to understand customer needs, drive upselling opportunities, and ensure long-term partnerships.
✅ Wholesale Industry Knowledge: Familiar with B2B sales dynamics, supply chain processes, and industry-specific challenges.
✅ Problem-Solving & Conflict Resolution: Skilled in addressing customer concerns efficiently, ensuring a seamless customer experience.
✅ Data Analysis & Reporting: Experience in using CRM data to generate insights and improve customer service strategies.
✅ Team Collaboration: Works effectively with sales, marketing, and operations teams to enhance customer satisfaction.
Degree:
Skills:
Communication Skills
2 Years
Currently Using
Zoho CRM
1 Year
Currently Using
Teamwork
1 Year
Used less than 1 Year ago
Telesales
1 Year
Used less than 1 Year ago
About Company:
View Company Profile
Company description is not available
PKR 50,000 Monthly
Salary
Full Time
Job Type
N/A
Job Shift
2 Years
Experience
Both
Gender
Bachelor's
Degree
3
Positions
E-commerce
Category