Customer Support Representative

We are seeking dedicated Customer Support Representatives (CSR) to join our team, focusing on UK Mobility Inbound and USA/Canada Customer Support Campaigns. This full-time role is crucial for maintaining excellent customer relations and ensuring client satisfaction by effectively addressing inquiries and providing timely solutions. The position offers a dynamic work environment where your contributions directly impact our service quality and customer loyalty.

Key responsibilities include managing inbound and outbound calls, resolving customer issues, updating customer relationship management (CRM) systems, and adhering to quality standards. We welcome both fresh graduates and experienced individuals who possess strong English communication skills, basic computer proficiency, confidence, and a customer-centric approach. Comprehensive training will be provided to ensure you are well-equipped for the role.

• Handle inbound and outbound customer calls professionally.
• Assist customers, resolve queries, and provide effective solutions.
• Update CRM records accurately and maintain data integrity.
• Achieve performance goals and maintain high-quality service standards.
• Demonstrate punctuality, professionalism, and a willingness to learn.