Franchise Manager [Job ID: 2212616414]

The Franchise Manager is responsible for overseeing the day-to-day operations, administration, academic delivery, and financial performance of the school franchise branch. The role ensures that the branch complies with the organization’s policies, maintains quality standards, and achieves enrollment and academic targets while providing a safe and effective learning environment for students.

1. Academic & Administrative Management

• Ensure smooth implementation of the school curriculum, timetable, and academic calendar.
• Monitor lesson planning, teaching quality, and assessment schedules.
• Supervise teachers and staff, ensuring discipline and professionalism.
• Maintain compliance with school policies, procedures, and franchise agreements.
• Conduct regular meetings with staff for updates and performance reviews.

2. Admissions & Marketing

• Plan and execute strategies to achieve student enrollment targets.
• Organize open houses, parent orientations, and community outreach activities.
• Manage marketing activities in coordination with Head Office (social media, local advertising, events).
• Build strong relationships with parents and prospective families.

3. Financial & Operational Management

• Oversee fee collection, expense management, and petty cash handling.
• Ensure timely submission of financial reports to Head Office.
• Monitor budget utilization and cost efficiency.
• Ensure all utilities, supplies, and resources are adequately maintained.

4. Human Resource Management

• Recruit, train, and retain qualified teaching and non-teaching staff.
• Monitor staff attendance, punctuality, and performance.
• Address employee grievances in line with HR policies.
• Recommend staff development programs and workshops.

5. Quality Assurance & Compliance

• Ensure health, safety, and security protocols are followed within the school premises.
• Maintain student records, attendance, and examination results properly.
• Regularly review branch performance against Head Office standards.
• Ensure legal compliance with labor laws, taxation, and regulatory requirements.

Skills & Competencies:

• Strong leadership, communication, and interpersonal skills.
• Ability to manage staff and resolve conflicts effectively.
• Knowledge of school operations and academic management.
• Financial acumen and basic accounting knowledge.
• Problem-solving and decision-making abilities.
• Customer service and relationship management with parents.