Front Desk & Waiting Area Manager

We are seeking a dedicated and organized Front Desk & Waiting Area Manager to join our dental clinic. This role is crucial for providing excellent patient service and ensuring the smooth operation of our front-of-house activities. You will be the first point of contact for our patients, creating a welcoming and efficient environment.

The ideal candidate will have experience in customer service, strong communication skills, and the ability to manage multiple tasks effectively. This position involves managing patient appointments, handling inquiries, and maintaining patient records, all while ensuring a positive patient experience.

• Greet and welcome patients with a professional and courteous attitude.
• Manage incoming calls, WhatsApp inquiries, and social media messages.
• Schedule, confirm, and organize patient appointments efficiently.
• Maintain and update patient records with accuracy and confidentiality.
• Handle billing, invoicing, and payment collection.
• Coordinate with dentists and clinical staff to ensure smooth patient flow.