Patient Care Coordinator - Home Health Sector

Patient Care Coordinator – USA Operations (Home Health Sector)

Location: On-Site , Lahore ( Canal View near thokar)

Job Type: Full-Time

Department: USA Home Health Operations

Job Summary:

We are seeking a highly organized and proactive Patient Care Coordinator to support our USA-based Home Health operations. The ideal candidate must have excellent communication and multitasking skills, along with a deep understanding of EMR systems such as WellSky, Kinnser, and Axxess. This role involves coordinating with healthcare professionals, home health agencies, and patients to ensure seamless care delivery.

Key Responsibilities:

Communicate professionally and promptly with Occupational Therapists (OTs), Physical Therapists (PTs), Speech Therapists (STs) via phone calls, texts, and emails.

Act as a liaison between patients, home health agencies, and care teams to resolve concerns, respond to queries, and ensure high-quality service.

Utilize and navigate EMR systems like WellSky, Kinnser, and Axxess to update records, schedule visits, and verify documentation accuracy.

Perform medical scribing, maintain clear and complete documentation of patient interactions, and assist with care coordination notes.

Handle back-to-back multitasking responsibilities, including data entry, patient follow-ups, therapist coordination, and documentation audits.

Ensure all patient and therapist records are accurate, up-to-date, and compliant with home health regulations.

Monitor and address urgent concerns or changes in patient care plans in real-time.

Maintain confidentiality of all health information in accordance with HIPAA and company policies.

Qualifications:

Bachelor's degree in Healthcare Administration, Allied Health, or related field preferred.

Minimum 1–2 years of experience in a home health, medical office, or EMR-based setting.

Hands-on experience with EMR systems like WellSky, Kinnser, and Axxess is required.

Strong understanding of medical scribing, patient care coordination, and home health processes.

Excellent written and verbal communication skills in English.

Ability to work under pressure in a fast-paced, multitasking environment.

Tech-savvy with good knowledge of Microsoft Office and Google Workspace tools.

Professional attitude with problem-solving capabilities and attention to detail.

Preferred Skills:

Previous experience in US Healthcare or Home Health campaigns.

Familiarity with therapy coordination and scheduling processes.

Knowledge of HIPAA compliance and patient confidentiality protocols.

Work Schedule:

Night shift (Aligned with USA Time Zone) 6:30PM to 3: 30AM

Monday to Saturday