Customer Care Manager

As a Customer Care Manager, you will play a crucial role in ensuring customer satisfaction and driving business growth. You will be responsible for leading and developing a team of customer support representatives, implementing customer service strategies, and resolving escalated customer issues. This position is vital for maintaining positive customer relationships and contributing to the overall success of the company.

Your primary responsibilities will include supervising and mentoring the customer support team, setting performance goals, and handling escalated customer complaints. You will also be involved in developing and implementing customer service policies, monitoring team performance, and collaborating with other departments to ensure smooth customer interactions.

• Supervise and mentor a team of customer support representatives.
• Handle escalated customer complaints and issues.
• Develop and implement customer service policies and procedures.
• Monitor team performance metrics and prepare reports.
• Collaborate with other departments to ensure smooth customer interactions.
• Achieve monthly sales targets.