Customer Support

Job Title: Customer Support / Virtual Assistant

Job Details

• Job Type: Full-Time
• Work Mode: Office-Based
• Department: Operations / Customer Support
• Location: E-55, 21 Commercial, DHA Phase 2 Extension, Karachi
• Shift: Evening/Night Shift (9-hour shift scheduled anytime between 5:00 PM and 10:00 AM)
• Salary: 65,000 - 70,000

About the Role

We are hiring a dedicated and detail-oriented Customer Support / Virtual Assistant for one of our client companies. The ideal candidate will possess excellent English communication skills, a customer-centric approach, and the ability to provide exceptional support to guests through phone calls and messaging platforms while working evening/night shifts.

Key Responsibilities

• Respond promptly and professionally to guest inquiries via phone calls and messaging platforms.
• Deliver exceptional customer service by resolving queries efficiently and courteously.
• Maintain accurate records of customer interactions and follow-ups.
• Coordinate with internal teams to ensure a seamless guest experience.
• Adhere to company policies, procedures, and service standards.
• Manage multiple conversations simultaneously while maintaining accuracy and professionalism.
• Perform administrative and customer support tasks as assigned.

Requirements

• Minimum qualification: A Levels
• 1–2 years of experience in Customer Support, Virtual Assistance, or a similar customer-facing role.
• Excellent verbal and written English communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency and the ability to quickly learn new systems and software.