Travel Consultant

GoJetters Holidays, Lahore, Pakistan - Office Based

Full-Time

1 Year

Intermediate

3 PKR 40,000 - 50,000 Monthly

Umrah Consultant [Job ID: 2111816566]

Search O Pal, Lahore, Pakistan - Office Based

14/1 Block L, Gulberg 3, Main Ferozepur Road

Job Type

Full Time

Job Shift

Day Shift

Experience

2 Years

Degree

Bachelor's

Positions

4

Salary

PKR 45,000 - 70,000 Monthly

Degree Names

Bachelor's in Business Administration

Description

As an Umrah Consultant, you will play a crucial role in assisting clients with their spiritual journey to Mecca and Medina. You will be responsible for providing expert guidance, creating customized travel packages, and ensuring a seamless and memorable experience for each pilgrim. This position requires excellent communication skills, a strong understanding of Umrah procedures, and a passion for customer service.

Your primary objective is to assist clients in planning and executing their Umrah trips, from initial inquiry to post-trip follow-up. You will be responsible for managing all aspects of the travel arrangements, including booking flights, hotels, and transportation, as well as providing guidance on visa requirements and religious practices.

Engage with clients to understand their Umrah requirements, preferences, and budget.
Present, explain, and sell customized Umrah packages including hotels, transport, and related services.
Coordinate bookings with internal departments (ticketing, visa, accounts, and ground operations).
Guide clients through visa documentation, ensuring timely and accurate processing.
Prepare itineraries, checklists, and pre-departure briefings.
Maintain detailed records of bookings, payments, and visa applications.
Provide excellent customer service before, during, and after travel.
Follow up with clients post-Umrah for feedback and testimonials.
Build and maintain long-term client relationships to encourage referrals and repeat business.
Meet monthly sales targets and contribute to the company’s overall growth.

Required Skills & Competencies:

Strong sales and negotiation skills (B2B & B2C).
Excellent communication and interpersonal skills.
Proficiency in MS Excel, ERP systems, and social media platforms.
Knowledge of Umrah visa documentation and Saudi travel regulations (preferred).
Strong attention to detail and organizational skills.
Ability to work under pressure and manage multiple client files simultaneously.
Customer-centric mindset with professionalism and empathy.

Qualifications & Experience:

Bachelor’s degree in Business Administration, Tourism, or a related field (preferred).
Minimum 2–3 years of experience in Umrah, Hajj, or travel consultancy.
Prior experience in sales, customer service, or visa processing will be an advantage.

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