Job Type
Full-Time
Experience
2 Years
Degree
Intermediate
Positions
3
Salary
PKR 80,000 - 100,000 Monthly
Gender
Female
Category
Customer Service and Support
Degree Names
Intermediate in Information Technology
Description
- Salary: PKR 80K-100K/month + up to 50% performance bonus;
- Benefits: Year-end double salary (after 1 year of service);
- Promotion: Eligible to apply for Regional Branch Manager role within 1 year;
- Rotational Shifts: 9 AM-9 PM (Day) / 9 PM-9 AM (Night)
Responsibilities
Job Responsibilities
- Design onboarding training programs for new employees, achieving ≥90% onboarding pass rate within 3 months;
- Conduct monthly script optimization and public relations training, refining localized service workflows.
Requirements
- Education: Bachelor's degree or above;
- Experience: 1+ years in cross-border e-commerce customer service management (prior experience in US/EU or African markets preferred);
- Technical Skills: Proficiency in WhatsApp Business platform + PPT-based course development;
Preferred Qualifications
• Local Resources: Collaboration experience with Lahore's female entrepreneur communities or universities (e.g., Lahore University of Management Sciences).
Benefits
- Salary: PKR 80K-100K/month + up to 50% performance bonus;
- Benefits: Year-end double salary (after 1 year of service);
- Promotion: Eligible to apply for Regional Branch Manager role within 1 year;
- Rotational Shifts: 9 AM-9 PM (Day) / 9 PM-9 AM (Night)
