Far East E-commerce company

Chat Support Manager

Job ID: 2062715189

Company description is not available

Far East E-commerce company, Lahore, Pakistan - Office Based

Address: Phase 4 DHA

Job Description:

Salary: PKR 80K-100K/month + up to 50% performance bonus;
Benefits: Year-end double salary (after 1 year of service);
Promotion: Eligible to apply for Regional Branch Manager role within 1 year;
Rotational Shifts: 9 AM-9 PM (Day) / 9 PM-9 AM (Night)

Responsibilities:

Job Responsibilities

Design onboarding training programs for new employees, achieving ≥90% onboarding pass rate within 3 months;
Conduct monthly script optimization and public relations training, refining localized service workflows.

Requirements:

Education: Bachelor's degree or above;
Experience: 1+ years in cross-border e-commerce customer service management (prior experience in US/EU or African markets preferred);
Technical Skills: Proficiency in WhatsApp Business platform + PPT-based course development;

Preferred Qualifications

• Local Resources: Collaboration experience with Lahore's female entrepreneur communities or universities (e.g., Lahore University of Management Sciences).