QuickServe International, Lahore, Pakistan - Office Based
Address: Liberty, Gulberg 3, Lahore
We are hiring customer salest representatives 👨💼 👩💼. Here are three reasons why you should apply for this position at Zbex:
🚀 Opportunities for growth
🏢 State-of-the-art facility
🧑🤝🧑 Professional environment
💰 Highest paying non-voice customer support
At Zbex, we pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion 🤜🏾🤛.
Key Responsibilities:
1. Respond to Customer Inquiries:
Communicate with customers via phone, email, or chat, playing pre-recorded audio rebuttals to address their queries.
2. Provide Accurate Information:
Ensure that customers receive accurate and up-to-date information about products, services, or policies.
3. Resolve Customer Complaints:
Address customer complaints and concerns in a professional and courteous manner, escalating issues to supervisors when necessary.
4. Meet Productivity Standards:
Achieve productivity targets, handling a high volume of customer interactions while maintaining quality and customer satisfaction.
5. Adhere to Quality Standards:
Ensure that all customer interactions meet quality standards, following established protocols and guidelines.
6. Collaborate with Team Members:
Work collaboratively with colleagues to share knowledge, best practices, and customer feedback.
7. Participate in Training and Development:
Engage in ongoing training and development to enhance skills, knowledge, and performance.