CSR [Job ID: 118618509]

Description

We are hiring customer salest representatives 👨‍💼 👩‍💼. Here are three reasons why you should apply for this position at Zbex:

🚀 Opportunities for growth

🏢 State-of-the-art facility

🧑‍🤝‍🧑 Professional environment

💰 Highest paying non-voice customer support

At Zbex, we pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion 🤜🏾🤛.

Responsibilities

Key Responsibilities:

1. Respond to Customer Inquiries:

Communicate with customers via phone, email, or chat, playing pre-recorded audio rebuttals to address their queries.

2. Provide Accurate Information:

Ensure that customers receive accurate and up-to-date information about products, services, or policies.

3. Resolve Customer Complaints:

Address customer complaints and concerns in a professional and courteous manner, escalating issues to supervisors when necessary.

4. Meet Productivity Standards:

Achieve productivity targets, handling a high volume of customer interactions while maintaining quality and customer satisfaction.

5. Adhere to Quality Standards:

Ensure that all customer interactions meet quality standards, following established protocols and guidelines.

6. Collaborate with Team Members:

Work collaboratively with colleagues to share knowledge, best practices, and customer feedback.

7. Participate in Training and Development:

Engage in ongoing training and development to enhance skills, knowledge, and performance.

Required Skills