Customer Service Representative

We are looking for a motivated and empathetic Customer Service Representative (CSR) to join our team. The CSR will act as a liaison between the company and its customers, ensuring customer satisfaction through effective problem-solving and excellent communication.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat.
• Resolve customer complaints and provide appropriate solutions within a timely manner.
• Maintain accurate customer records by updating information in the CRM system.
• Provide detailed information about products, services, and promotions.
• Collaborate with internal teams to resolve escalated issues.
• Proactively follow up on customer feedback to improve the customer experience.

Qualifications:

• Intermediate or bachelors
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Familiarity with CRM software to maintain data.
• Ability to handle customers via calls.

Timings:10:00am-7:00pm