Customer Support Representative

Job Duties and Responsibilities:

1. Provide excellent customer service and technical support to clients and customers via phone, email, and live chat.

2. Respond to customer inquiries and issues in a timely and efficient manner

3. Troubleshoot and resolve technical issues with the services.

4. Document and track customer interactions and issues as per company policies.

5. Gather customer feedback and provide suggestions for improvements to products and services.