Customer Support Representative

As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries efficiently. Your role is crucial in ensuring customer satisfaction and building positive relationships. You will utilize your communication and problem-solving skills to assist customers with a variety of issues, contributing to our company's overall success.

You will be responsible for managing live chat conversations, providing clear and concise assistance, and maintaining accurate records of all interactions. This involves troubleshooting technical issues, escalating complex problems, and collaborating with other departments to ensure prompt resolution. The ideal candidate is detail-oriented, adaptable, and committed to delivering outstanding customer service.

• Respond to customer inquiries via live chat platforms.
• Provide clear and concise assistance to customers.
• Perform basic troubleshooting to resolve technical issues.
• Maintain accurate records of all chat interactions.
• Adapt to different shifts, including morning, evening, and night.
• Collaborate with other departments to resolve customer issues.