Sensa Group of Industries

Floor Manager (Fast Food Industry)

Job ID: 2084615483

Company description is not available

Sensa Group of Industries, Lahore, Pakistan - Office Based

Address: Samnabad

Job Description:

Responsible for overseeing the daily operations of a fast food establishment, including managing staff, ensuring customer satisfaction, maintaining cleanliness, and adhering to company policies

Responsibilities:

Walking the floor and addressing any issues related to appearance and cleanliness
Greeting and assisting customers
Hiring and training new floor employees
Handling customer complaints
Coaching and disciplining employees, as needed
Creating schedules and processing time-off requests
Enforcing company policies related to health, safety, dress code and other matters
Coordinating activities with other departments or areas, such as inventory stockists in a retail store, the kitchen in a restaurant

Requirements:

Bachelor’s degree in Business Administration, Retail Management, or a related field.
3+ years of proven experience as a Floor Manager, Store Manager, or in a managerial or supervisory role within a retail, hospitality, or service environment.
Proficiency in handling operational tasks, including inventory management and staff scheduling.
Familiarity with point-of-sale (POS) systems and operational management tools.
Proficiency in using inventory management or retail management software systems.
Knowledge of staff training and development techniques to build a high-performing team.